Shipping policy
Shipping Policy for MOUSCY.com
Thank you for shopping at MOUSCY.com. We strive to provide you with the best possible shopping experience and ensure that your orders are delivered promptly and securely. This Shipping Policy outlines our shipping procedures and policies.
Order Processing Time
All orders are processed within 2 business days (excluding weekends and holidays) after receiving payment confirmation. Orders placed after 16:00 will be processed the following business day.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout. We offer several shipping options with varying rates depending on the destination and the weight of the package.
Shipping Methods and Delivery Times
We offer the following shipping methods:
- Standard Shipping: Estimated delivery within 10 business days.
- Express Shipping: Estimated delivery within 4 business days.
- International Shipping: Delivery times vary depending on the destination country. Customs clearance may also affect delivery times.
Please note that delivery times are estimates and are not guaranteed. Delays may occur due to unforeseen circumstances such as weather conditions, customs processing, or carrier delays.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can track the status of your order by clicking on the tracking link provided in the email or by logging into your account on our website.
Shipping Restrictions
We currently ship to addresses within [list of countries or regions you ship to]. We do not ship to P.O. boxes or APO/FPO addresses.
Shipping Damage or Lost Packages
In the rare event that your package is damaged or lost during transit, please contact us immediately at [contact email] with your order number and a description of the issue. We will work with the shipping carrier to resolve the issue as quickly as possible and ensure that you receive a satisfactory resolution.
Change of Shipping Address
If you need to change the shipping address for your order after it has been placed, please contact us immediately at [contact email]. We will do our best to accommodate your request, but please note that we cannot guarantee that the change can be made if the order has already been processed for shipment.
Shipping Policy Changes
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates or changes.
Contact Us
If you have any questions about our Shipping Policy, please contact us at [contact email] or by mail using the details provided below:
MOUSCY Team, Paris, FRANCE